The Process:

The quality of our cleaning solutions and methods is obvious.  And equally important, our quality of customer service is held at the highest standards.  In addition to assessing our employees' performance based on your satisfaction, we bring you a thorough 10-step process that demonstrates our dedication to providing you with superb customer service.

• Pre-inspection: We’ll walk through the home or building with you, discuss what will be done, and identify any areas that require special attention.
• Furniture moving: We can move, help move, or clean around furniture. This decision is completely up to you, the customer. We will move or help move chairs, tables, sofas, and other relatively lightweight furniture. Heavier furniture such as pianos, dressers, some beds, etc., can be discussed if needed.
• Pre-vacuuming: We use a high-efficiency commercial vacuum equipped with HEPA filters to remove dry soil, mold, mildew spores, dust mites, and other allergens. HEPA filters are able to trap 99.97 percent of airborne particles up to 0.3 microns, which is 1/300th the diameter of a human hair.
• Pre-spot conditioning: Tough stains and high-traffic areas may require special treatment. In this step we apply a sodium percarbonate solution which uses oxygen for destaining and deodorizing. This, along with all of our cleaning solutions is a safe and effective alternative to chemicals that can damage your carpet, health, and environment.
• Pre-conditioning (all areas): We do not spray large quantities of water or chemicals on your carpet; in stead, we spray a light mist of a natural solution that breaks down and loosens soil so that it can be removed.  Carpets cannot be properly cleaned without a quality pre-conditioning. 
• Soil extraction (no water): Our revolutionary machine is used to agitate carpet strands and extract soil for the most thorough deep clean.  All areas that received pre-spot conditioning and pre-conditioning are cleaned.
• Post-spot inspection: To ensure high-traffic areas are clean and difficult spots are removed, we will re-inspect all of the areas defined as needing special attention.  Any areas needing additional attention will be cleaned again.
• Rapid dry: Although this step doesn't require our technicians to do anything, it is probably one of the most important aspects of our service according to customers.  Dry time is less than 1 hour as apposed to several hours or days for conventional methods.
• Protect/Groom: Carpet grooming is a simple process that makes the strands of carpet stand strait giving the appearance of new carpet.  Most customers don't request this because our machine leaves a very elegant design in the carpet.  If desired, an all natural stain protector is applied.  The solution is sprayed lightly on the surface of the carpet and then groomed through each fiber with a special carpet rake. 
• Post cleaning inspection: This is your opportunity to hold us to our quality standards.  We will walk through your home or building and mutually inspect the carpets.  Since the carpet dries so quickly, any areas that need additional attention will be found in this step.